What You'll Be Doing
Are you passionate about helping telecom clients and making them feel at ease? Higher Kingdom Marketing is currently seeking an energetic Customer Service Representative to join our sales team. You will be pivotal in transforming customer interactions from ordinary to outstanding by promptly addressing inquiries, offering empathetic product guidance, and resolving concerns with a positive attitude. If you're up for the day-to-day challenge of making customers happy, we suggest that you be an Entry Level Customer Service Representative.
Entry Level Customer Service Representative duties include:
- Interact directly with customers to understand their individual requirements and offer tailored solutions
- Quickly answer questions, consult on products with compassion, and resolve issues with a smile to provide exceptional customer service
- Participate in Entry Level Customer Service Representative meetings to address and resolve any issues that have arisen.
- Conduct market research to provide answers for customers to resolve their issues
- Maintain in-depth knowledge of the latest wireless products, services, and promotions
- Attend training and mentoring sessions aimed at improving customer support skills
Entry Level Customer Service Representative candidates must possess:
- High school diploma or equivalent (required)
- Prior customer-facing role is an added advantage
- Excellent communication and interpersonal skills
- Great at multitasking and time management
- Basic computer proficiency
- Willingness to work changing schedules, including some weekends and holidays
About Higher Kingdom Marketing
We are a California-based company offering leadership training, business development, entry-level job opportunities, and other marketing solutions in Ontario and the surrounding areas. At Higher Kingdom Marketing, we're not just building a team; we're cultivating an environment where creativity thrives, collaboration is the norm, and dedication is rewarded.