Customer Service Representative

Overview

Looking to TRADE UP to a better opportunity? Dent Air Conditioning, Heating, & Plumbing is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do:

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers' needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Who you are:

• 1-5 years of call center or customer support experience preferred
• Valid driver's license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, don't wait. Apply today.

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15-$18 per hour

Ability to commute/relocate:

• LOCATION: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center or Customer Support (1+ year required)

Work Location: In person

Responsibilities

What you will do:

• Call customers from prior day for quality check
• Call maintenance customers and schedule visits

• Call on customer list to offer promotions
• Follow up on reviews positive and negative
• General inbound customer service

What you bring:

• Previous customer service experience
• Strong attention to details
• Conscientious, team player
• Honesty integrity, quality craftsmanship and a good attitude
• Clear background check and drug screen

Qualifications

Who WE Are:

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck.

If this sounds like something you would like to join for a long-term career move, apply today.