Customer Service Representative

Customer Service Representative

Customer Service Careers Available at Washington Trust.

Our Customer Solutions Center Employees create an environment of trust and an exceptional experience for our customers. We're looking to add to our Call Center team.

If you're an experienced banking professional, or you have similar work experience with skills that will successfully assist you to grow into this role, this opportunity may be for you.

What your responsibilities will be:

Process customer transactions accurately while actively engaging with the customer over the phone

Understanding and applying bank policies and procedures

Provide a superior banking experience for the customer through a relationship building approach

Proactively seek and recommend the best products and services to fit the customer's needs

Contribute to the achievement of sales objectives

Qualifications that make you a good fit:

Enthusiasm for working with customers

Professional telephone skills and the ability to deal effectively with customers while assisting with problem resolution

Possessing the initiative to be successful

Proven experience in a customer service environment, prior banking, or financial services experience a plus

An understanding of personal finance which includes bank products and services

Strong computer skills with the ability to navigate various banking computer systems

Experience dealing with confidential customer information

The ability to initiate and maintain conversations that result in customer trust and banking relationships

Great listening skills to identify products and services to meet customer needs

Flexibility to adapt to ongoing business changes

Bilingual language skills (English/Spanish) preferred

What we offer:

Exceptional training and professional development from day one. We combine classroom and on-the job training with experienced mentors to support you during your development

A Career Development Plan that gives you the knowledge and skills to advance. We'll recognize and reward you with monetary increases and or bonuses at achieved milestones

The opportunity to build successful relationships with business partners throughout the organization

Achievable individual sales goals that pay you quarterly incentives while you contribute to the overall success of the branch team and organization

Comprehensive benefits package, wellness program and generous tuition reimbursement for qualified coursework

A friendly employee work environment with a company who maintains a culture of pride and commitment to our customers and community.

Community service opportunities where you are encouraged and recognized for participation and giving back to your community.

Hours:



Must be available for 40 hour shifts during the following branch hours:

Monday-Friday 8:30AM- 6:00PM, Saturday 8:30AM-1:00PM - this is open hours, but staff usually come 15 to 30 minutes earlier for shift.

Saturdays availability required, frequency dependent on need

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011.

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.