Customer Service Representative

Key Responsibilities: 1. Respond to customer inquiries via phone, email, chat, or in-person. 2. Resolve customer complaints and issues in a fair and timely manner. 3. Provide accurate information about products or services. 4. Offer solutions and recommendations to meet customer needs. Problem-Solving: 1. Troubleshoot and resolve product or service issues. 2. Escalate complex issues to senior team members or management. 3. Collaborate with internal teams to resolve customer concerns. Communication: 1. Communicate clearly and effectively with customers. 2. Active listening to understand customer needs. 3. Provide regular updates on issue resolution. Data Entry and Record-Keeping: 1. Accurately document customer interactions in CRM software. 2. Update customer records with new information. 3. Maintain accurate records of customer interactions.