Customer Service Representative

Job Details

Job Location
Raleigh Retail - Raleigh, NC

Position Type
Full Time

Job Category
Corporate Positions

Description

Job Description: The essential job function of the Golf Industry Customer Service Representative position is to cultivate long-term customer relationships by providing customer inquiry support to assist with golf product inquiries, order placement, order status, payments, refunds, product returns or exchanges, product warranty questions, and any other service needs of the customer. Other job functions include but will not be limited to:

• Must be able to multitask and efficiently function in a fast-paced environment.
• Provide positiveand understanding support to customers through active listening.
• Ability to assist in a wide variety of questions/concerns from our golfing customers through appropriate responses and procedures.
• Support fellow co-workers to achieve a positive work environment and company goals.
• Enhance and maintain customer relations through phone calls / emails / Live Chat.
• Work with multiple departments to find quick and effective solutions.
• Perform other related duties and tasks as assigned

Experience / Skills Required:

The experience and skill sets required to handle the job responsibilities of this position are as follows:

• Golf equipment sales / experience is preferred
• General golf product knowledge of all of the major brands
• 5+ years working with the general public in a customer service environment
• Possess excellent customer service skills
• Conceptual understanding of the Amazon, eBay and other marketplaces and online shopping experience
• Ability to demonstrate appropriate empathy for a customer's point of view
• Ability to communicate with customers and quickly develop a trust-based relationship
• Effective written and verbal communication skills
• Strong attention to detail, initiative and multi-tasking capabilities
• Exceptional organizational and time management techniques
• Ability to work independently and remotely, yet within a team environment
• Experience utilizing Point of Sale (POS) and/or order management and phone queue systems
• Computer literate and competent in the use of Microsoft Office applications, including MS Outlook, MS Word, and MS Excel
• Problem solving skills required
• Ability to type a minimum of 40 WPM