Customer Service Representative

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Looking to join a team where you are valued, and your hard work is appreciated? Tire Factory/Point S has an immediate opening for a Customer Service Representative. This is a non-exempt hourly position and work from home position. You must have a suitable home office environment free from distractions and interruptions and have a high-speed internet connection. Point S corporate office is located in Portland, Oregon. Starting pay is $20.00 to $22.00 depending on experience. Experience in the tire or automotive industry is a plus.

Job Summary:

Primary Responsibilities:

Provide a "World Class" experience to our Members at all times when assisting them with their needs: Timely, Accurate and Friendly.

Enter and process orders for tires and supplies via a web-based ordering and inventory system.

Contact Members via outbound telephone or other correspondence regarding specific information or promotions.

Provide shipping options and resolve freight discrepancies.

Answer Member inquiries or transfer to the appropriate person or department.

Respond to incoming general inquiries or transfer to the appropriate person or department.

Provide Customer Service to fellow employees and internal sources.

Communicate with Management Team. Recognize and recommend improvements.

Skill and Knowledge Requirements:

Experience in the tire or automotive industry is preferred.

Exceptional organization and multi-tasking abilities.

Ability to work as a team or independently, build and maintain relationships.

Experience in a distribution center or call center preferred.

Ability to retain a professional disposition and attitude at all times

Preferred Skills:

• Computer literate with the ability to learn software applications.

• Duties require professional and written communication skills.

• The ability to type 30 wpm.

• Basic reading, writing and math skills required.

Experience:

Experience in the tire or automotive industry, service or parts related customer service.

Experience in a distribution center preferred, familiar with freight shipments.

Exceptional organizational and multi-tasking abilities.

Demonstrate proven ability to work autonomously.

What you bring:

Excellent communication skills - You are clear, friendly and professional.

Ability to work independently - You are willing to work with management remotely via direction or report.

Empathy and patience - you can actively listen, understand customer needs, and de-escalate tough situations.

Problem-solving detail - You catch small errors before they become a bigger problem.

A positive attitude - You maintain a helpful, upbeat tone - even on busy days.

Tech - savviness - You are comfortable learning new systems.

A team mindset - You collaborate well and contribute to a supportive, customer-first culture.

Dependability - You show up on time, meet deadlines and can be counted to follow through.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel; and reach with hands and arms. Vision abilities required by this job include close and distance vision and the ability to focus.

Schedule:

Daily schedule to be determined based on time zone of candidate, 8 hours per day, Monday through Friday with once per month Saturday shift for six hours.

Company Benefits:

We provide a competitive compensation package, which includes health care benefits, Flexible Spending Accounts, 401(k) plan with employer match, short and long-term disability, life insurance and paid time off.

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Point S is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

This is a remote position.