Customer Service Representative

SCOPE OF RESPONSIBILITY Perform duties to expedite service center inquiries and orders. Receive service requests from service centers in writing, by phone or computer. Expedite order inquiries; check status of order, follow up back order, issue tracers on lost orders; establish order or stock disposition and notify customer or service center. Investigate defects, damages, incorrect shipments, lost orders, and the like. Make emergency calls, night calls and deliveries as required. Maintain driving record in accordance with Company policy. JOB DUTIES Take orders by phone, email, check availability of stock, back order status, vendor schedules, service center stock, shipping dates. Ensure proper adherence to customer specifications. Manages assigned product lines, in cooperation with Corporate Departments, for maximum service level within established inventory guidelines. Must have some SAP- ECC & EWM experience Checks stock records and packing slips to ensure accuracy of inventory. Processes vendor debit memos and returns as required to correct vendor shipping errors. Achieves and maintains a high level of service to service centers, customers, corporate departments and vendors, including timely, accurate responses to inquiries and providing exceptional service to satisfy needs. Performs computer receiving functions as required. Coordinates with Corporate Purchasing in processing vendor returns. Meets with vendors to become familiar with services and items offered. Work from worksheets, inventory lists, part number files, price books, stock requests, customer orders, automatic ordering system, and related information. Assist service centers in estimating needs and quote prices on parts, replacements, shipping, and other charges; gather information as to costs, discounts, stock availability, specials as necessary. Processes service center telephone orders, price and delivery inquiries and participate in or handle associated servicing and clerical reporting activities. As required, monitor customer returns. Investigate cause and recommend or approve reshipment or credit. Process necessary paperwork. Report or handle past dues, inter- service center transfers, petty cash and cash reports if and as work assignment dictates. Perform other duties as assigned or directed. EDUCATION & EXPERIENCE Equivalent to high school plus specialized training in customer service practices and office functions. 1-3 years business or customer service experience. Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law. If you need accommodation for any part of the employment process because of a disability, please send an email to or call to let us know the nature of your request.