Job Title: Customer Service Representative
Location: Portage, MI
Hours/Schedule: 1st Shift 8am- 5pm M- F
Type: Contract
Overview
Global Medical Device company looking to hire experienced Customer Service Representative to join their growing team. Must bring 0-2 years of experience in Customer Service or Order Management.
Responsibilities
- Responsible for total customer and sales representative satisfaction in order management
- Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
- Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards
- Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
- Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business
- Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
- Back-up to Customer Support team when needed
- Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
- Accountable for all record-keeping as appropriate and in accordance with company specifications.
- Must meet all training and documentation criteria by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
- Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.
- Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
Requirements
- HS Diploma
- 0-2 years of experience in Customer Service or Order Management
- MS Office Suite Required
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref:
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.