Job Title: Customer Service Representative
Location: Port Washington, NY 11050 (ON SITE)
Pay range: $17.50 - 20/hr. on W2 (depending on experience/interview)
Job Type: Contract Role (Possible contract extension OR Full Time Hire)
Shift: Work hours: M-F 11:00am - 7:15pm & Training is (9am - 5pm) for 2 weeks
Job Description:
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.
The Customer Service Representative uses knowledge of products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
Major Duties and Responsibilities:
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
Basic Qualifications
High school diploma
1+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills - must be able to prioritize tasks efficiently
Strong PC skills including MS Office; Word and Excel
Ability to navigate information systems and internet
Preferred Qualifications
Higher education degree
Previous experience using SAP
Previous experience in the optical industry, full knowledge of optical products and a strong command of the industry language
Bilingual French
"Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors."