GARAGA Mid-America is looking for a customer service representative to join our team in Ponca City. The person in this position will receive and process incoming orders for overhead doors/parts/merchandise. Generally, receives orders via phone, fax, or e-mail. Overflow duties include informing customers or receipt, prices, shipping dates, delays, preparing quotes and tracking truck deliveries.
To contact Garaga about this position, please reach out to
RESPONSIBILITIES/AUTHORITIES: - Enter and approve orders from customers received by phone, fax, or email the same day they are received. Main daily task is data entry of orders.
- Input and properly process orders once entered.
- Answer all incoming customer calls providing professional assistance and service in addition to follow-up, as needed; insuring needs of the customer are met.
- Check and respond to emails throughout the day.
- Transfer calls and take messages.
- Quote customer price, discount, and availability as requested within 24 hours of request.
- Respond to expedite requests received from customers.
- Obtain customer technical information or request special quotes if necessary.
- Confer with management or Customer Service Claims Rep to resolve problems or issues.
- Attend training and assist new employees with training.
- Follow-up and assist co-workers in completing daily tasks.
- Assist logistics department to track deliveries and other daily tasks.
- Other duties as assigned.
QUALIFICATIONS - Education and/or Experience: High school diploma or general education degree (GED). Three to five years related experience and/or training; or equivalent combination of education and experience.
- Computer Skills: Comfortable working with Microsoft applications and other systems.
- Other Skills and Key Competencies: Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines. Friendly, courteous, service-oriented, professional, outgoing, remain calm and professional in a busy environment. Detail oriented and recognize problems, identify possible causes and resolve routine problems. Team player with a "can do" attitude that can work in a fast-paced environment.
Additional Information - Applicants must be legally authorized to work permanently in the U.S. at the time of application.
- Final candidate must successfully complete a pre-employment drug screen and criminal background check.