Customer Service Representative

What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications:
•   2 years of customer service experience
•   Strong computer, typing and 10-key skills
•   Experience with Microsoft Office
•   Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:
•   Transportation experience
•   Excellent verbal and written communication skills About the Customer Service Representative jobPay, benefits and more:
•   Pay starts at $20.10
•   Full health insurance benefits on day one
•   Life and disability insurance
•   Earn up to 13 days PTO your first year
•   9 paid company holidays
•   401(k) option with company match
•   Education assistance What you'll do on a typical day:
•   Bill shipments according to applicable tariffs and pricing agreements
•   Recognize and resolve documentation errors
•   Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
•   Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
•   Process over, short and damaged freight and related documentation for customer resolution Customer Service Representatives are required to:
•   Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.