Customer Service Representative

Customer Service Representative - $50,000- Plano, Texas 75074

At Wasp Barcode Technologies we empower businesses with cutting-edge software solutions that drive efficiency, productivity, and innovation. We're expanding our sales team and looking for a motivated and experienced Sales Representative to help us grow our client base and close new business.

Job Description

Answer phones in timely manner
Delegate inbound calls to appropriate representatives
Close Online Orders in Salesforce
Add new leads/contacts to Salesforce
Key Responsibiities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Requirements:

Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Equal Opportunity Employer

Informatics Holdings, Inc. dba Wasp Barcode Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws