We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us.
Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Specializing in precision engineering, MRO, and new solutions for parts at risk of obsolescence, Ontic has over 1,500 customers in the commercial, civil and defense aerospace markets. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.
Our team is looking for a
Customer Service Representative to join them. You will report to the
Program Manager, Bids & Proposals and will have an
onsite work structure in
Plainview, NY. To be considered for the Customer Service Representative opening, here's what you'll need to bring with you: - Associates degree in relevant discipline preferred
- 2+ years of relevant experience, such as engineering, business, marketing, finance, economics, customer service, account management, etc.
As a Customer Service Representative, you will: - Review and select government and commercial sales opportunities and/or solicitations based on capability, competition, history and expertise
- Analyze requests for information (RFIs), requests for proposals (RFPs), and requests for quotation (RFQs)
- Prepare initial responses for the RFP, RFI and/or RFQ, using Microsoft Dynamics CRM
- Use Government portals (such as DIBBS, PIEE, SAM.gov, others) to perform functions of the position.
- Ensure prompt resolution of all customer inquiries.
- Be responsible for sales order entry in the Epicor system
- Create and submit protests to US Government about solicitations and contracts awarded to competitors.
- Understand and comply with US Government solicitation and bidding processes and contractual requirements. Including US Federal Acquisition Regulations (FARS/DFARS)
- Understand market dynamics and competition with respect to pricing and lead time
- Assist with establishing and maintaining collaboration workspace for proposal preparation
- Collaborate with the team to write/edit/proofread proposal sections to ensure all requirements are captured accurately
- Support lessons-learned meetings and implement actions to improve process efficiency
- Support continuous improvement projects to enhance current proposal/sales process
- Support Source Approval Request (SAR) packages for the US Government, and assign and drive actions and sections of SARs by functional departments for the packages
- Cross-train to be able to cover for other staff in Contracts, Sales, and Bids & Proposals
- Provide exceptional customer service
- Build relationships with government and commercial customers, for resolving issues and improving contract win rates
- Perform other duties as-needed and as-assigned
- Travel to customers and events as-needed
Our Benefits: - Comprehensive medical insurance
- Competitive PTO, holiday pay, and sick leave
- Company 401K plan with up to 4% matched contribution
- Annual bonus program (varies by level and discretionary based on company and individual performance)
- Flexible working arrangements
- Paid volunteering opportunities
- Access to mental health champions across our sites
- Commitment to development
- Employee referral program
Compensation Range: $25 - $28/hour, based on experience This position requires access to U.S. export-controlled information.
EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Please click here to review Ontic's California Consumer Privacy Act policy.
Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.