Customer Service Representative (Bilingual Spanish)
Location: Placentia, CA
Type: Temporary (2-month assignment)
Compensation: $23/hr-$24/hr
Industry: Manufacturing
Join Vaco's client, a dynamic leader in the manufacturing industry, as a Customer Service Representative.
We're hiring a bilingual (Spanish-English) Customer Service professional for a
2-month temporary opportunity. This entry-level position is a great way to gain experience in a fast-paced, collaborative environment while making a direct impact on customer satisfaction and business operations.
What You'll Do:
Customer Interaction & Support:
Serve as the front line for customer engagement via phone, email, and live chat.
Address product inquiries, service issues, and order-related questions with professionalism and accuracy.
Collaborate with internal teams to resolve customer quality claims and service issues.
Order & Account Management:
Process sales orders, returns, and sample requests accurately.
Create shipping labels and assist with order automation exceptions.
Support Customer Account Managers with key accounts and help maintain accurate CRM data.
Cross-Functional Collaboration:
Participate in meetings with internal teams to enhance service strategies.
Cross-train to provide backup support for the Latin America region.
Assist with quotes, renewals, and ongoing account updates.
What We're Looking For:
Required:
High school diploma or GED
Minimum 2 years of experience in a customer service role (phone, email, chat)
Strong communication skills - verbal, written, and interpersonal
Bilingual in Spanish and English (required)
Preferred:
Experience with SAP or other ERP systems
Familiarity with HubSpot or CRM tools
Basic proficiency in Microsoft Word and Excel
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.