Role and Responsibilities (On-site):
Customer Service Representatives at Camber are essential team members who coordinate logistics and order requirements between customers and internal stakeholders.
Data System:
- Set up and manage direct customer profiles
- Allocate and provide orders for the warehouse
- Compile Sales Report from the data system and Supply Chain updates
Maintain customer relations:
- Confirm that orders are received
- Provide order and item status
- Answer phone calls and know how to direct inquiries accordingly
Internal support: Assist Sales, Accounting, Supply Chain, Warehouse, and Regulatory team efforts
Additional Functions:
- Maintain Inventory: Look for opportunities to sell partials, overstocks, and short-dated products when applicable.
- Return Authorizations and Credits
- Monitor shipping company inquiries and notifications
- Process shortage/overage/damage claims from customers and the Customer Claims Dept.
- Patient Inquiries: Forward to the quality team and follow up when necessary
Requirements:
- Be willing to learn, grow, and multitask in a fast-paced environment
- Have strong computer skills within MS Office; Excel, Word, and SAP is a plus
- Ability to analyze data/inventory
- Demonstrated ability to communicate needs and recommendations diplomatically.
- Demonstrated a proactive style that ensures the completion of projects despite obstacles.
- Actively seek to utilize a "Collaborative Team Approach" in all situations.
- Strong written and verbal communication skills; must work effectively with all levels of management and team members.
- College Degree and Industry knowledge of Generic Pharmaceuticals
Full-time, in-office position. Free Medical, Dental and Vision Insurance + full 6% matching 401k. Conditions apply - ask for details. On-site position; no remote option available.