Customer Service Representative

Customer Service Representative

Department: Hustle Notice Biz

Employment Type: Full Time

Location: Phoenix, AZ

Compensation: $35,000 - $44,000 / year

Description

Job Description:
We are looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing them with top-notch service and resolving any inquiries or issues they may have. The ideal candidate will be a problem-solver with a passion for helping others and ensuring customer satisfaction.

Key Responsibilities

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Assist customers with placing orders, processing returns, and resolving issues
• Provide accurate product information and troubleshoot customer problems
• Maintain up-to-date knowledge of our products and services to provide efficient support
• Record and update customer interactions in our database
• Follow up on customer concerns and ensure resolutions are satisfactory
• Collaborate with other departments to address and resolve customer concerns
• Handle administrative duties related to customer service operations

Skills, Knowledge and Expertise

Skills & Qualifications:

• Previous experience in customer service or a related field
• Strong communication and problem-solving skills
• Ability to stay calm and professional in high-pressure situations
• Excellent organizational skills and attention to detail
• Proficient in using customer service software and Microsoft Office
• Positive, solution-oriented attitude
• High school diploma or equivalent; additional education or certifications in customer service are a plus

Benefits

Benefits:

• Competitive salary
• Opportunities for career advancement and professional development
• Health and wellness benefits
• Paid time off and holidays
• Supportive and team-oriented work environment