Customer Service Representative

Job Title: Mortgage Customer Service Representative
Job Description

First half of the month will be taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions.
Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS.
Qualifications

1+ years of experience in a contact center and
1+ years of mortgage servicing (e.g. property tax, property insurance, collections, escrow) experience preferred.
High school diploma or equivalent required
Hourly flexibility (ranging from PT to FT)
Customer focus and adaptability to different personality types
Eagerness to learn how to use our proprietary servicing software

Hours:

TRAINING
Training will be 3 weeks on site Mon-Friday 8:00 AM-5:00 PM
(Two weeks of shadowing and classroom training, followed by one week of nesting)
Office is closed on Christmas day.

After training they must be open to working between 7:00 AM- 6:00 PM

Three scheduling options in which they will pick candidates based upon the need:
Schedule 1: 7:00 AM- 4:00 PM M-F
Schedule 2: 9:00 AM- 6:00 PM M-F
Schedule 3: 4X10s 7:00AM - 6:00PM (additional day off will vary)

Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Apr 18, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.