Customer Service Representative

Our Customer Service Representative maintains a consistently high level of customer satisfaction by answering incoming phone calls and assisting customers with placing orders, managing account information, and resolving customer issues or concerns.

Compensation: $15.50 base plus monthly bonus ($200-$450)

Schedule: Part Time (25-29 hours a week)

- Monday through Friday (Between 8a - 3p)

- Hybrid (ability to work remotely a few days each week, once trained)

What You'll Do:

- Process orders and answer account & product inquiries via incoming phone calls, fax, email, web, and mail

- Cross/suggestive/up-sell complimentary products and monthly marketing driven promotions

- Stay current on all products and services

- Answer account and product inquiries via phone and email

- Make outbound calls or email customers to follow-up on account and product inquiries

- Run reports daily and/or weekly to ensure customer satisfaction

- Complete lead measure goals

Skills and Experience:

- Experience with order entry in a high-paced business environment is highly preferred

- Experience with handling inquiries, analyzing and offering customer solutions helpful

In support of our mission statement, "Healthier Practices, Healthier Patients", we have adopted a tobacco-free environment and we choose NOT to hire tobacco and nicotine users, including the use of e-cigarettes/Vaping.