Customer Service Representative

Benefits:

Set Schedule

Competitive salary

Opportunity for advancement

Benefits/Perks

Competitive Compensation

Weekends Off

Monday-Friday 8am-6pm

Job Summary

We are seeking a Customer Service Representative to join our team. We are a small family-owned AC company. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. We currently have 2 office locations, North phoenix/anthem area and Wittmann. Reliable transportation is a must.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer's call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Scheduling Routes

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred, but not necessary

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Must be able to pass background and drug screen