Customer Service Representative

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

JOB TITLE: Customer Service/Sales Representative

DEPARTMENT: Customer Operations

LOCATION(S): Phelps, NY/Remote

REPORTS TO: Manager, Residential Customer Service

SUPERVISES: None

EXTERNAL RELATIONSHIPS: Customers, Vendors, Consultants, Tech support centers.

JOB SUMMARY:

This position is accountable for day-to-day customer service interactions with OTTC/GNS customers. Customer Service at OTTC/GNS is a progressive work group providing many services to internal and external customers including phone/e-mail/chat support, reporting, and other duties. Customer Service at OTTC/GNS is closely aligned with sales and operations.

PRIMARY DUTIES & RESPONSIBILITIES:

Responsible for providing customer service for all customers (residential and commercial)

Monthly sales goal and quota

Outbound calling campaigns occasionally to help boost incoming revenue for the company

Sales/transitions and other revenue generating activities within the department

Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time

Experience in dealing with challenging interpersonal situations using flexibility to create positive change

Strong face to face, written and verbal communications skills

Experience diffusing difficult customer situations

Billing related situations

QUALIFICATIONS

REQUIRED EXPERIENCE & KNOWLEDGE:

Two years of experience in direct or related industry

Associates degree in business or a combination of education and experience

Interact with complex database and management systems supporting customers

PHYSICAL DEMANDS:

Ability to work in an office environment that is sometimes busy and with a moderate level of noise

Ability to sit or stand for extended time frames

Ability to use office equipment, phone, computer, copier etc.

Ability to lift up to 25 pounds

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer. We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.