Customer Service Representative

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full-time

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion.

At Avery Dennison, some of the great benefits we provide are:

Health & Wellness benefits starting on day 1 of employment
Paid parental leave
401K eligibility
Tuition reimbursement
Employee Assistance Program eligibility / Health Advocate
Paid vacation and Paid holidays
Job Description
Avery Dennison is seeking a Service Consultant to join the Performance Tapes - North America Customer Support organization and will provide exceptional Customer Service to our customers. The successful candidate will manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. This individual will be expected to work 8a - 5p EST Monday through Friday. This is a hybrid role, with Tuesday and Wednesdays being on-site at our Building 5 location in Painesville, OH (other days are remote optional).

KEY RESPONSIBILITIES:

Management of customer accounts in terms of order processing, order follow-up, pricing integrity, on-time delivery, expediting, and complete order fulfillment.

Implement account service strategies.

Principal liaison with marketing and sales for assigned customers.

Implementation of Marketing programs for assigned accounts.

Initiate and implement initiatives which improve responsiveness enriching the customer experience.

Champion customer needs, proactively follow-up on customer inquiries, and be the customer's advocate by driving the voice of the customer (VOC) into the organization.

Coordinate with Logistics, Operations, and Transportation to ensure on-delivery

Back-up team members when workload makes this necessary.

Partner with Sales to assist in achieving sales goals

Proactively communicate supply chain issues and provide alternatives.

Additional Qualifications/Responsibilities

QUALIFICATIONS:

High School Diploma or equivalent required. Bachelor's degree a plus.

Minimum of five (5) years customer service or related experience a plus, preferably in manufacturing or industrial organizations.

Ability to lead customer-facing meetings independently, with little support or supervision required.

Strong written, verbal and phone skills required.

Detail oriented with excellent prioritization skills with the ability to multitask in a fast paced environment

Strong data entry and organizational skills required.

The hourly rate for this position is $22.32 - $31.25 / hour.