Customer Service Representative (On-site Full-Time Painesville, OH) Are you passionate about delivering exceptional service and solving customer challenges? We're looking for a dedicated and detail-oriented
Customer Service Representative to join our team in
Painesville, Ohio. This full-time, on-site role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers, vendors, and internal teams.
What You'll Do: - Respond to customer inquiries with professionalism and accuracy
- Quote prices for standard products and determine product availability
- Advise on delivery dates and shipping methods
- Accurately enter and track purchase orders
- Coordinate with internal departments to ensure customer satisfaction
- Communicate proactively about order status and resolve any issues
- Support internal reporting and assist with product launches
- Maintain up-to-date knowledge of products and assist customers with website navigation
What We're Looking For: - 1+ year of customer service experience
- High school diploma or equivalent
- Proficiency in Microsoft Office and CRM tools like Salesforce
- Strong communication and problem-solving skills
- Ability to work independently and in a collaborative team setting
- Organized, detail-oriented, and able to multi-task in a high-volume environment
- Comfortable learning new software and systems
- U.S. citizenship required
- Must pass background check and drug screening
Perks of the Role: - Be part of a supportive and collaborative team
- Opportunities for professional development
- Work closely with a variety of departments and grow your knowledge base
If you're looking for a role where your voice is heard and your contributions matter, apply now to join a team committed to excellent customer care and operational excellence.
Compensation: $42,000-$44,000 per year