We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our patients and assisting with inquiries and concerns.
Responsibilities: - Handle incoming calls, emails, and messages from patients with professionalism and empathy
- Schedule appointments and assist with patient service requests
- Provide accurate information about healthcare services
- Maintain detailed and accurate records of all patient interactions
- Collaborate with internal teams to resolve patient concerns and ensure timely follow-up
- Support a positive patient experience through clear and compassionate communication
Qualifications: - High school diploma or equivalent
- 1-2 years of experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Ability to work independently in a remote setting
- Proficiency with computers and communication tools
- Passion for helping others and providing high-quality service
Skills: - Proficient in Microsoft Office Suite
- Knowledge of medical terminology is a plus
- Ability to remain calm and professional in stressful situations
- Team player with a positive attitude
Join a dedicated team focused on patient-centered care. Apply today to make a meaningful difference in your community.