Company DescriptionAbout Us At Nexmos Design, we are a dynamic and forward-thinking creative firm based in Orlando, FL. We specialize in delivering innovative design solutions that blend functionality with visual appeal. Our team thrives on collaboration, attention to detail, and a passion for transforming ideas into impactful results. As we grow, we are looking for dedicated professionals to join our mission of excellence and creativity.
Job Description Job Description
Nexmos Design is seeking a reliable and detail-oriented
Customer Service Representative to join our team. In this role, you will serve as the first point of contact for clients, providing assistance, resolving inquiries, and ensuring a positive customer experience throughout every interaction.
Responsibilities
- Handle incoming calls, emails, and customer inquiries in a professional and timely manner
- Provide accurate information regarding products, services, and project timelines
- Resolve customer complaints and follow up to ensure satisfaction
- Maintain records of customer interactions and transactions
- Collaborate with internal teams to ensure seamless service delivery
- Identify customer needs and recommend appropriate solutions
Qualifications Qualifications
- High school diploma or equivalent; associate degree preferred
- Proven experience in a customer service or client support role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer software (MS Office, email systems)
- Ability to manage multiple tasks and remain calm under pressure
Additional Information Benefits
- Competitive salary ranging from $33,000 to $43,000 annually
- Opportunities for professional growth and career advancement
- Supportive and collaborative team environment
- Skills development and training programs
- Full-time, consistent schedule