Job Opportunity: Customer Service Representative Join Style Netbox in Orlando, FL. About Us: At Style Netbox, we believe every brand has the potential to be a masterpiece. As a leading marketing agency, we are committed to transforming brands with creativity and strategy. We're not just your service provider, we're your creative partner on a journey to redefine your brand's success.
About the Role: As a Customer Service Representative at Style Netbox, you'll be the first point of contact for our clients and customers. You'll play a vital role in providing excellent customer service, addressing inquiries, and ensuring a seamless experience. If you're passionate about helping others and eager to contribute to a thriving company, this role is for you.
Responsibilities: - Handle inbound and outbound customer calls and emails in a professional and courteous manner.
- Assist customers with inquiries, product information, and troubleshooting.
- Process orders, refunds, and exchanges as needed.
- Resolve customer complaints and escalate issues when necessary.
- Maintain customer accounts and ensure accurate records are kept.
- Collaborate with other teams to provide consistent service and achieve company goals.
- Provide feedback and suggestions to improve customer experience and satisfaction.
Qualifications: - High school diploma or equivalent (associate degree or higher preferred).
- Previous customer service experience is a plus.
- Strong communication skills (both verbal and written).
- Problem-solving skills and a calm, empathetic approach to customer concerns.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic knowledge of Microsoft Office and CRM software.
- A positive attitude and a commitment to providing excellent customer service.
Benefits: - Competitive hourly wage: $16 - $21 per hour.
- Monday to Friday schedule with 8-hour shifts for work-life balance.
- Opportunity to grow and advance within the company.
- Access to a dynamic and supportive work environment.
- Employee discounts and other perks.
If you have a passion for customer service and are ready to be part of a dynamic and creative team, apply today to join Style Netbox as a Customer Service Representative. Let's create amazing experiences together.
Location: Orlando, FL
Schedule: Monday to Friday, 8-hour shifts