IDR is seeking a
Customer Service Representative to join one of our top clients in the healthcare industry. This role can be performed
remotely or onsite at the National Campus in Sioux Falls, SD. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today.
Position Overview Under the general supervision of a Manager, the Customer Service Representative will be responsible for triaging inbound calls from healthcare providers while ensuring a high level of customer service. Responsibilities include:
- Assisting Health Plan customers with inquiries regarding member benefits and eligibility, claim status verification, and health plan claim processing requirements.
- Maintaining accurate documentation of customer interactions.
- Communicating effectively with customers while maintaining confidentiality.
- Collaborating with co-workers and supporting a team-oriented environment.
Required Skills - 2 years of customer service experience.
- Strong background in call center, insurance, or medical environments (preferred).
- High School Diploma required; some college-level coursework preferred.
- Experience with EPIC software is a plus.
What's in it for you? - Opportunity to work remotely or onsite.
- Full-time, Monday to Friday schedule with flexibility (no on-call or weekends).
- Comprehensive training and onboarding program.
- Competitive pay at up to $19/hr.
Why IDR? - 20+ Years of Proven Industry Experience
- Dedicated Engagement Manager for Support and Guidance
- Employee Stock Ownership Program
- Comprehensive Benefits Package