Primary Responsibility: This position is responsible for customer liaison during system application specification, estimating, quote preparation, order processing, and troubleshooting service after the sale.
Duties and Responsibilities:
- High level of quoting experience to provide the best customer service in the industry
- Strong mechanical aptitude with ability to provide conceptual solutions
- Provide the best customer service in the industry
- Cultivate an open communication environment
- Support the department head to meet and exceed company objectives in an efficient manner
- Provide product solutions to customer problems, manages all customer questions regarding technical applications, pricing, delivery, capabilities, etc.
- Selecting systems for customer specific applications. Requires meeting customer needs and interaction with other team members and departments for nonstandard applications.
- Estimate margin dollars based on equipment costs on quotations and orders
- Handle Customer discussions concerning application and quotation issues.
- Ability to perform equipment troubleshooting and installation oversight.
- Act as a project manager for your projects through engineering and manufacturing as necessary - working with customers, vendors, and internal customers
- Involvement with engineering during system testing
- Maintain records, files, and databases for future reference
- Handle customer complaints and warranty issues, provide solutions and negotiate credits, refunds, or rework options
- Function as customer advocate and represent the customer's interests regarding quality issues and interpretation of customer's needs and specifications
- Provide assistance to other departments as needed
- Other duties as assigned to meet departmental and Company objectives.
Minimum Qualifications
Education/Experience:
- Highly Preferred: Bachelor's degree in Engineering (Electrical preferred but not limited to) or similar field with one to two years' experience,
- or
- Bachelor's degree in business or technology with three to five years' experience,
- or
- Associate degree with five to seven years' experience.
- Able to handle pressure well, be self-motivated and detail oriented
- Ability to work collaboratively across functions to accomplish goals and meet company objectives
- Ability to balance expectations for job duties with a creative approach for problem solving
- Integrity and high ethical standards
- Excellent communication skills, both oral and written
Other Candidate Qualifications:
- Understands business implications of decisions
- Ability to work in a team environment
- Willingness to provide enthusiasm and creative solutions to meeting customer needs and achieving the company's goals
- Ability to work independently without supervision
- Ability to "think on your feet", creative problem solving, determine and advocate customer needs
- Personable and able to develop and maintain good relationships
- Ability to maintain composure, positive attitude, and organization with multiple tasks amidst constant interruptions and conflicting priorities
- Financial aptitude with knowledge of or ability to learn business concepts related to sales and marketing, forecasting, negotiating deals, estimating, and tracking product and project costs
- Ability to negotiate with customers, suppliers, and coworkers
- Ability to effectively balance between customer satisfaction and optimizing financial returns
- Technical aptitude with the knowledge of or ability to learn engineering concepts
- Ability to read drawings and technical specifications of CAD work
- Knowledge of Windows based computer applications
- Understanding or ability to learn Ethernet based networking and IEEE 1588 Precision Time Protocols (PTP)
Physical Requirements
- Ability to sit for extended periods of time
- Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
Position located in Oklahoma City, OK (Hybrid after 1-year on-site training period)