Customer Service Representative
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing, and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
They are looking for a Customer Service Representative to join their team. In this role, you will be responsible for delivering excellent service to customers, business partners, and drivers. Your role will involve supporting the efficient handling of customer inquiries, processing damage claims, and maintaining accurate data entry.
Opportunity: 25-week contract
Compensation: $18/hour
Schedule: Monday-Saturday 9am - 5:30pm; Thursday off
Location: Newark, NJ
Responsibilities:
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Qualifications:
- 1+ years of related experience preferably within a call center environment
- High school diploma or equivalent
- Strong customer service skills and the ability to satisfactorily resolve issues
CRG Benefits
CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.
Benefits Options:
- Medical / Health Insurance (Multiple Plan Options)
- HSA and FSA Options (CRG will match $500 of your HSA contributions.)
- Vision and Dental Insurance
- Virtual Visits for Urgent Care, Psychiatry, and Therapy
- 401K - CRG matches up to 4%.
- Life and AD&D Insurance
- Long-Term & Short-Term Disability Insurance
- Accident, Hospital, & Critical Illness Insurance
JN003