Masis Professional Group is recruiting for a Customer Service Associate on behalf of our client located in Amherst, NY. This is a direct hire opportunity offering a competitive salary and benefits package.
Essential Functions of the Customer Service Associate:
- Answer incoming telephone calls, transfer calls when necessary.
- Provide customer needs determination and assist customers with their orders.
- Provide customer with navigating assistance with company website.
- Assist lab customers with product usage and offer technical resolution via E-mail and phone.
- Prepare and enter customer orders.
- Coordinate literature requests when necessary.
- Provide support to Technical Field Sales and Inside Sales Account Managers
- by responding to product and/or literature requests.
- Issue credit and rebills for the lab business when needed.
- Provide customer assistance in tracking packages, locating or replacing orders.
- Maintain working knowledge of all relevant ERP procedures.
- Follow CRM CCH/Salesforce procedures pertaining to customer complaints.
- Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team.
Qualifications of the Customer Service Associate:
- Previous customer service experience required. Experience in a product-
- related environment preferred.
- Strong communication, telephone, computer and data entry skills required
- Ability to work independently, prioritize and multitask in a dynamic environment
- ERP/CRM/Salesforce experience highly desired
- Healthcare background a plus.
Physical Demands of the Customer Service Associate:
- Must be able to sit for up to 8 hours a day, view computer monitor, and move
- about effectively to fulfill the essential functions of the job.
- Ability to perform filing duties, bend and lift 10-20 lbs.
Benefits Offered:
Medical, Dental, Retirement Savings, Paid Time Off, etc.
Please submit your resume if you are interested in being considered for this position.