Customer Service Representative for Business Support Team
Location: 51 Madison Ave, NY, NY 10010
Work Schedule: Hybrid, Monday and Friday work at home. Tuesday, Wednesday and Thursday in office.
Hours: Subject to change. 8:30 a.m. to 4:30 p.m. Half hour lunch. 37.5 hour work week.
Contract Position
Position Overview
We are seeking a dedicated and personable Junior Customer Service Representative to join our Business Support Team on a temporary basis, with the potential to become a full-time employee. The ideal candidate will provide exceptional service to our clients, manage the high-volume inquiry mailbox, and support the team with administrative tasks and basic analysis work. Minimum 2 years previous work experience with similar work experience background. Recent college graduates are welcome to apply.
Key Responsibilities
• Provide day-to-day support to clients and team members, addressing inquiries via phone and email in a timely and professional manner.
• Assist in managing the inquiry mailbox and support line, ensuring timely and accurate responses to client inquiries.
• Collaborate with clients and team members to draft and finalize agreements.
• Conduct basic research and analysis to reconcile discrepancies.
• Assist in managing daily operational triggers and ensure compliance with internal standards.
• Help in managing and overseeing the document file, ensuring compliance with internal standards.
• Support cross-functional collaboration and communication between various product areas.
• Assist in the administration of special projects and ensure proper documentation is maintained.
• Handle routine administrative tasks such as scheduling meetings, organizing files, and preparing reports.
• Assist in developing training materials and resources for team members.
• Monitor and evaluate customer feedback to identify areas for improvement.
• Ensure all client interactions are documented and follow-up actions are taken as necessary.
Qualifications
• Associates Degree; further education or certifications in customer service or related fields are a plus.
• Some experience in a customer service role, preferably within a corporate or professional environment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite
• Ability to work effectively in a team and independently.