Job Title: Customer Service Representative for Business Support Team
Work Schedule Hours: Hybrid, Monday and Friday work at home. Tuesday, Wednesday and Thursday in office.
Location: Madison Ave, New York, NY 10010
Duration: 12+ Months with possible extension/hire
Pay rate: $28.00/hour on W2
Position Overview
- We are seeking a dedicated and personable Junior Customer Service Representative to join our Business Support Team on a temporary basis, with the potential to become a full-time employee.
- The ideal candidate will provide exceptional service to our clients, manage the high-volume inquiry mailbox, and support the team with administrative tasks and basic analysis work.
- Minimum 2 years previous work experience with similar work experience background. Recent college graduates are welcome to apply.
Key Responsibilities
- Provide day-to-day support to clients and team members, addressing inquiries via phone and email in a timely and professional manner.
- Assist in managing the inquiry mailbox and support line, ensuring timely and accurate responses to client inquiries.
- Collaborate with clients and team members to draft and finalize agreements.
- Conduct basic research and analysis to reconcile discrepancies.
- Assist in managing daily operational triggers and ensure compliance with internal standards.
- Help in managing and overseeing the document file, ensuring compliance with internal standards.
- Support cross-functional collaboration and communication between various product areas.
- Assist in the administration of special projects and ensure proper documentation is maintained.
- Handle routine administrative tasks such as scheduling meetings, organizing files, and preparing reports.
- Assist in developing training materials and resources for team members.
- Monitor and evaluate customer feedback to identify areas for improvement.
- Ensure all client interactions are documented and follow-up actions are taken as necessary.
Qualifications
- Associates Degree; further education or certifications in customer service or related fields are a plus.
- Some experience in a customer service role, preferably within a corporate or professional environment.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite
- Ability to work effectively in a team and independently.