Job Title: Customer Service Representative
Location: New York, NY
Type of Employment: 6 Months
In Office/Hybrid/Remote: Hybrid
Hourly: $26/hr - $28/hr based on years of experience
Job Summary:
LHH is working with a consumer goods organization to hire a temporary Customer Service Representative for 6 months. The qualified candidate should have prior customer service experience working with a commodity, utilizing an ERP system, and communicating with corporate buyers/customers. The hours are Monday through Friday 8AM to 5PM.
If this role is a fit to your background, please submit an updated resume for review.
Responsibilities:
Receive orders via EDI and/or email from customers
Manually input emailed orders into ERP system within 24 hours of receipt
Ensure quantities ordered of possible for fulfillment
Release orders to the warehouse for processing
Review EDI orders ensuring accuracy before releasing the order
Communicate with customers via phone and email regarding questions, concerns, troubleshooting, etc.
Required Experience:
High School Diploma
At least 2 years of related customer service experience
Experience using an ERP system, Microsoft Dynamics a plus
Proficiency in Microsoft Office Suite
Excellent written and verbal communication skills
Ability to multitask and work in a fast-paced environment
Capacity to work independently efficiently