Join Our Team at Wawa. At Wawa, we believe in making life better each day through smiles and exceptional service. Our Associates are the heart of our operation, and we value teamwork and community. When you join us, you're not just starting a job; you're embarking on a career filled with opportunities to grow and thrive. If you're ready to be part of a team that aims high, you're in the right place.
Job Title: Customer Service Representative
Department: Store Operations
Job Summary: As a Customer Service Representative, you'll support the store management team by providing outstanding customer service, preparing food and beverages, handling cash register duties, and maintaining a clean and welcoming environment. Your goal is to ensure that every customer has an exceptional experience that aligns with Wawa's vision.
Principal Duties: - Welcome customers warmly and enhance their shopping experience. Address requests and concerns promptly and courteously.
- Communicate effectively with the management about customer needs and feedback.
- Operate cash registers, scan items, manage transactions, and ensure accurate cash handling.
- Follow legal requirements by verifying IDs for age-restricted sales of products like tobacco and alcohol.
- Restock products in designated areas to maintain a fully stocked environment.
- Manage fuel transactions and keep an eye on activities in the fuel area.
- Prepare made-to-order food and beverages according to specified recipes or customer requests.
- Keep food and beverage areas stocked and ensure coffee equipment is functioning correctly.
- Maintain cleanliness in service areas, ensuring a tidy and safe workspace free of spills and debris.
- Follow safety and quality guidelines as outlined in our training materials.
- Perform general housekeeping tasks like cleaning and organizing within the store.
- Complete additional tasks as assigned by the management team.
Essential Functions: - Ability to work well both independently and collaboratively.
- Strong communication and customer service skills.
- Eagerness to learn and apply food safety and service standards.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Must be able to stand, walk, and perform physical tasks regularly throughout the shift.
- Must be able to lift and carry items up to 35 lbs.
- Reliable transportation is required, and wearing slip-resistant shoes is mandatory.
- Must tolerate exposure to cleaning products and work safely with high-temperature equipment.
Basic Qualifications: - High school diploma or equivalent is preferred.
- Prior experience in food service and/or customer service is a plus.
Wawa is an equal opportunity employer committed to creating a diverse and inclusive workplace. We strive to ensure all Associates are treated with respect and fairness, regardless of background or circumstances.