If you're a good listener and problem-solver and love helping people, this is the job for you. On the Customer Service team at Zeal TN, you can combine these natural strengths with your skills to deliver innovative, individualized solutions that meet customers' ever-changing needs. We take pride in helping consumers feel empowered in their decision and ensuring a world-class customer experience. It's our customer-first culture that sets us apart.
Customer Service Representative Responsibilities:
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- Deliver the ultimate customer experience
- Create a welcoming and exciting environment
- Introduce customers to the causes, and promote donor support
- Ensure customer's questions are answered in a timely manner
- Quickly and completely resolve customer issues
- Deliver the ultimate community-driven experience to customers as you educate on services and campaigns for our client
- Demonstrate and educate them on a variety of outreach opportunities
- Collect donations and upsell when opportunity is given
- Contribute to the overall expansion and growth of our office by supporting daily business operations