Customer Service Representative

Benefits/Perks

Competitive Base Salary + Commission

Career Growth Opportunities

Hybrid Role

Flexible Schedule

401k + employer match

Employee discounts on travel

Job Summary

We are seeking a Customer Service Representative to join our Expedia Travel Agency. In this role, you will communicate with customers to identify their needs, process requests, resolve complaints, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer's call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative, Travel agency, or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Flexible work from home options available.