Our client, a leader in the consumer products industry, is looking to hire a
Customer Service Representative. This position provides a foot-in-the-door opportunity with a global company that has been a long-term player in the consumer goods industry.
Customer Service Responsibilities: - Coordinate required resources to facilitate successful order fulfillment from order receipt to customer delivery and accounts receivable
- Monitor inventory requirements against customer order demand and provide customer notification of late shipment/short shipment/pricing verification/product availability/ship date/arrive date, etc
- Support customer address book maintenance & new customer profile set-up
- Provide cross functional support, including: customer PO correspondence, open order reporting, order fill rate reporting, cycle time recaps, seasonal program coordination
- Coordinates monthly performance measurements for key accounts
- Participates in developing customer and department specific process improvements
- Utilize troubleshooting and time management skills to exceed customer expectations
- Communicate with internal stake holders on a routine basis to improve customer satisfaction.
- Coordinate return authorization with customers
- Investigate and resolve customer claims and complaints; maintain appropriate documentation trails
Customer Service Representative Requirements: - 3+ years of order management experience
- Superior experience with EDI, SAP &/or ERP preferred (prior implementation experience a plus) & Microsoft Office
- Experience with order management for a retail company preferred
If interested in this
Customer Service Representativeposition and qualify per the above requirements, please apply today.
Thank you,
Kaylyn Nagle
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here