Employment Status: Full-Time, Benefits Eligible
Location: On-Site at Gymreapers' HQ in Nampa, ID
Schedule: Monday - Friday, 8AM - 5PM (flex according to business needs)
Reports To: Director of Customer Service
Compensation: Starting Pay $16/hr + DOE, full-time benefits
Position Overview: We are on the search for an excellent Customer Service Representative. In this role the main responsibility is to support our customers and their goals while driving a first in class experience with Gymreapers. The Customer Service Center is an inbound contact center communicating with our
customers through phone, email or online chat.
About Gymreapers: At Gymreapers, we make gear with a purpose and focus on material integrity. You get high-quality lifting gear that's made to outlast cheap look-a-likes.
We're reengineering people's workouts and improving the support needed to lift better, longer, and stronger. Improve performance, relieve pain, and add stability to your workout program with premium lifting belts, knee sleeves, wrist wraps, and more.
With our mantra, "NOTHING IS GIVEN," we embody a relentless pursuit of excellence, innovation, and community-building.
Our Core Values: - Grow or Die
- Customer Obsession
- Extreme Ownership
- Nothing is Given Everything is Earned
- Be Humble
- 1% Better Everyday
- Live with Integrity
- Sacrifice
Key Responsibilities: - Assist customers via phone, email, chat, SMS, and social concerning product information, order status, and general questions and concerns.
- Proactively advise the customer with issues like shipment delays and/or gathering information necessary to process their order.
- Communicate with shipping couriers (i.e. UPS, FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc.
- Adjust orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)
- Escalate customer impacting issues through proper internal channels.
- Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders
- Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information
- Other projects and duties as assigned
Qualifications: - High school diploma or equivalent required
- Excellent customer service skills, ability to help customers in a friendly and compassionate manner
- Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice
- Ability to read and follow directions
- Strong ability to retain confidential information pertaining to customer information
- Ability to calculate figures and amounts
- Excellent communication skills; both written and verbal
- Intermediate experience with Microsoft Office Suite/Google Apps
- Experience using multiple lines of contacts (email/phone/chat/social)
- Primarily sedentary work at a computer for prolonged periods of time
Benefits/Perks: - Competitive Pay
- Company paid holidays
- Paid Time Off (PTO)
- Gymreapers on-site gym.
- Newly renovated HQ.
- 401(k) with up to a 4% employer match
- Life Flight Program, Voluntary
- Employee Assistance Program
- 50% Employee Discount
- 100% Employer Paid: Medical, Dental and Vision - short-term and long-term disability - life insurance for both employee and spouse/dependents
- Health Savings Account (HSA) employee option
Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.