Customer Service Representative

Country

United States of America

State / County

Michigan

City

Muskegon

Division

Metals

Company

Cannon Muskegon

Function

Sales

Workplace Type

On-Site

Position type

Full Time

Opportunity ID 16988

Company Profile With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Job Description Summary

This position is responsible for performing various customer service-related duties as needed to assist in meeting the sales and marketing department objectives, including resolving customer issues, order taking, order entry, expediting, customer correspondence, and shipping.

Primary Responsibilities

Work safely. Adhere to all Company and regulatory EH&S policies and procedures.

Adhere to all Company 6-S initiatives and policies.

Maintain the Sales and Marketing department order entry policies, procedures and customer files.

Serve as primary customer service contact for key accounts

Perform data entry for incoming orders.

Route copies of sales orders.

Review sales orders for compliance & accuracy to AS9100 standards.

Assist in monitoring the sales/operation plan and master schedule to identify changes or trends.

Monitor status of incoming customer material.

Issue credit memos and return goods authorizations.

Work with cross-functional teams to ensure on-time delivery and overall customer satisfaction.

Assist with activities for trade shows and other event participation.

Assist Director of Sales and Marketing with reporting activity.

Assist with shipping function and provide backup when required.

Lead efforts for managing finished goods and customer revert inventory.

Other duties as assigned.

Education and experience - Required

High school diploma, GED, or equivalent, with a minimum of two (2) years' experience in customer sales and service in a manufacturing type of organization.

Skills/Competencies

Proficient in data entry and computer skills.

Customer service mindset.

Excellent written and verbal communication skills.

Ability to work efficiently in a team environment.

Detail oriented.

Accurate.

Good organizational skills.

Initiative.

Analytical Capability.

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent troubleshooting skills

Excellent organizational skills and attention to detail.

Proficient with Microsoft Office Suite or related software

Ability to manage multiple priorities and work with personnel at all organizational levels.

PHYSICAL DEMANDS

Must be able to frequently remain in a stationary position. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Occasionally required to perform work in a manufacturing setting, occasional exposure high noise level and heat.

While performing the duties of this job, the employee is frequently required to talk or hear; frequently required to stand, walk or sit; regularly required to use hands to finger, handle or feel and reach with hands and arms; occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception.

ADDITIONAL NOTES

The Company retains the right to change or assign other duties to this position.

Proof of US citizenship, nationality, and/or permanent resident status in order to comply with all applicable export and import laws and regulations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR . To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees.