Customer Service Representative

Mukilteo, Washington

ACL Digital
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Job Title: Visitor Relations Spec A

Location- Mukilteo, WA (Onsite)

Duration: 6 months, Contract with possible extension

Shifts: 1st shift 8:00 am - 6:00 pm

33-40 hours/week Thursday-Monday

Onsite/remote/hybrid: 100% onsite in Mukilteo, WA

Interview Information:

2 rounds of interviews: 1 phone screen, 1 onsite interview at the below location.


The successful candidate:


• Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.


• Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.


• Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.


• Communicates fluently in English, with the ability to engage in additional languages a plus.


• Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.


• Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.


• Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned.


• Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.


• Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.


• Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.


• Prefer experience with technology related to events, exhibits or POS.


• Prior experience with Boeing and/or Boeing Future of Flight is a plus.


Day to Day:

This role will focus on Future of Flight operations such as ticket sales and general guest services, and will not be asked to memorize or present scripted material.


Qualifications:


• Six months' experience working in customer services related position.


• Six months' experience with technology related to events, exhibits, or POS


• Proficient with Microsoft Office tools


Best Regards,

Santhrupthi B M

Assistant Manager - Team Talent Acquisition



ALTEN Calsoft Labs

2890 Zanker Road, Suite 200, San Jose, CA 95134

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Date Posted: 31 March 2025
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