Our company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater San Bernardino area.
In this entry-level role, you'll be the first point of contact for customers, ensuring that their needs are met with professionalism and care. You'll handle customer inquiries, manage sales-related questions, and collaborate across departments to ensure a seamless service experience. Your ability to communicate fluently in more than one language will be key in providing tailored support to a diverse customer base, ensuring that language is never a barrier to excellent service.
This is not only an opportunity to kickstart your career, but also a chance to grow within a supportive team, gain valuable customer service experience, and develop essential skills in communication, problem-solving, and sales support. If you're looking for a dynamic role where you can make a real impact and advance your career, we'd love to meet you.
Customer Service Representative Key Responsibilities:
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Coordinate customer transactions, including order processing and sales inquiries.
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Generate customer orders, estimates, and service recommendations.
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Verify product details, quantities, and pricing on all orders to ensure accuracy.
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Provide daily customer support to address inquiries and assist with their needs.
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Follow up on customer inquiries and requests promptly.
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Maintain and update customer records and files for efficient tracking and communication.
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Resolve customer complaints professionally and effectively.
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Collaborate with the management team to develop corrective actions aligned with company goals.