LHH Recruitment Solutions is seeking an onsite Customer Support Specialist for a contract-to-hire opportunity with one of our valued clients. The ideal candidate will take full ownership of their responsibilities and play a key role in enhancing the customer experience by resolving issues efficiently and supporting the sales team.
Key Responsibilities:
- Handle customer complaints with professionalism and urgency
- Troubleshoot and resolve product or service issues
- Collaborate closely with internal sales and service teams to ensure client satisfaction
- Maintain accurate records of customer interactions and transactions
- Take initiative in process improvements and client communication
Qualifications:
- Proven experience in customer service or support roles
- Strong troubleshooting skills and solution-oriented mindset
- Ability to work collaboratively with cross-functional teams
- Excellent communication and organizational skills
- Demonstrated ability to take ownership and follow through on responsibilities