Job Title: Customer Service Representative
The schedule for this role is in-office Monday-Friday
Come join our team and take your career to the next level. The perfect opportunity to further develop your skills and grow your experience.
United Fulfillment Solutions, Inc. is a full-service product fulfillment company. With the position located in Des Peres MO, we are seeking a highly motivated, career-oriented individual for the position of Customer Service Representative capable of managing multiple accounts in our multi-client 3PL warehouses.
This individual will be the in-house contact for clients to help ensure accounts stay up to date, answer processing questions, and adhere to company standards.
Responsibilities:
- Be a client advocate
- Handle inbound inquiries and resolve customer service issues via web, email, and phone.
- Respond to customer inquiries in a timely and professional manner.
- Coordinate all customer needs through the appropriate departments, including special requests - expedites, shipping routing, special receiving requests, compliance guidelines, special processes, client portals etc.
- Follow up with other departments to ensure the service standards are being met.
- Proactively communicate any changes in commitment to customers and/or the company
- Able to use own abilities and ingenuity in combination with standardized process to reach a resolution on all customer service issues.
- Prepare reports for customer satisfaction and inventory management
- Assist in the constant improvement/ development of processes based on daily interactions and experience
- The individual should also be an independent worker able to problem solve quickly with a limited amount of supervision.
- Assist the finance department in chargeback disputes and provide documentation as needed.
- Provide coverage for co-workers who are out of the office to ensure full coverage.
- Other duties as assigned as necessary.
Skills:
- HS Diploma required
- Must be proficient at all MS Office Products (Word, Excel, Outlook, etc.)
- Experience with CMS: Zendesk
- Must have utilized a phone for customer interactions
- Must be able to work independently
- Must have excellent communication skills
- Strong problem solving & decision-making skills
- Strong sense of urgency and ability to work in a fast-paced environment
- Ability to maintain an upbeat and positive attitude
- Strong organization skills and multi-tasking capabilities
Benefits:
- Weekly Paychecks
- 6 Paid Holidays
- Promotions from within
- Opportunities for numerous training programs
- 160 hours of Personal time. 40 hours per quarter
- Company-paid life insurance
- Medical insurance (Company covers 75% of Employee Health benefit)
- Dental insurance (Company covers 50% of Employees Dental benefit)
- Short term disability
- 401K
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- In Office
Work Location: St. Louis, MO (this job is not remote)
Job Type: Full-time
Send your resume to the email address below: