Customer Service Representative

Job Title: Customer Service Representative
Job Description This position is within the Performance Films department and will be responsible for coordination of all activities necessary to provide sales, service, and distribution support to our customers. Job duties will include order entry and management of sales orders for domestic customers, analysis and management of inventories throughout the distribution network, and analysis of customer demand data. This position runs through their busy season, with most candidates getting hired in other areas after peak season.
Responsibilities
Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints, and entering forecasts.
Analyze inventory and customer demand, meeting with customers to get forecasts and entering data into SAP.
Partner with Sales to support customer needs by working closely with the Demand Planner and Logistics Team.
Manage customer records and report customer information.
Build relationships with customers and internal partners.
Foster teamwork and back up colleagues as needed.
Work with 3rd Party Warehouses and stay close to customer shipments to inform them of any delays or if shipment is on time.
Handle a high volume of emails with rare phone calls, but still being part of a phone queue.
Essential Skills
Customer Service
Business Management
Supply Chain
Logistics
Marketing
Account Management
Order tracking
Order entry
Customer Satisfaction
Multi-tasking
Organized
Professional Communication
Business Related Experience
B2B
Bachelor's Degree in business, marketing, or finance
1-2 years relevant previous sales, customer service (retail/restaurant), supply chain or manufacturing experience
Additional Skills & Qualifications
Strong prioritization, planning, and analytical skills
Ability to work well under pressure and with time demands
Self-motivated and extremely organized
Excellent oral, written, and computer skills, including Excel and Word
SAP experience desired but not required (training provided)
Why Work Here? Join a supportive and dynamic team where teamwork and collaboration are highly valued. Enjoy a balanced work-life with a hybrid schedule post-training and a professional office setting with a business casual dress code and jeans day on Fridays.
Work Environment Fully in-office for the first 3-4 months, transitioning to a hybrid schedule after training (T,W,Th in-office; M,F work-from-home). Professional office setting with business casual dress code and jeans day on Fridays. Standard shift hours are Monday to Friday, 8:00 am to 5:00 pm, with a one-hour lunch break.
Job Type & Location This is a Contract to Hire position based out of Saint Louis, Missouri.
Pay and Benefits The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Saint Louis,MO.
Application Deadline This position is anticipated to close on Apr 9, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.