Customer Service
Location: Ramsey, MN
Company: 24Restore
About Us:
24Restore is a local leader in emergency restoration, helping people recover from fire, water, mold, biohazard, and storm damage. We've proudly served the Twin Cities for over 25 years. We're a fast-paced, growing team focused on customer care and teamwork.
Job Summary:
We're hiring a Customer Service Representative to write repair estimates, enter data, and work with insurance companies and adjusters to get estimates approved. You'll play a key role in supporting homeowners and ensuring smooth claim processing.
Key Responsibilities:
- Create and submit estimates using Xactimate
- Communicate with customers and insurance adjusters
- Follow up with insurance providers to move claims forward
- Keep detailed records of calls and communications
- Ensure estimates are completed and approved in a timely manner
- Problem-solve and make decisions on complex claims
What We're Looking For:
- Experience with Xactimate (perferred not required)
- Ability to write 3+ estimates daily
- Strong typing skills (60-70 wpm)
- Organized, dependable, and detail-oriented
- Strong written and verbal communication
- Tech-savvy and eager to learn new systems
- Goal-driven, fast-thinking, and able to multitask
What We Offer:
- Full-time position (40+ hrs/week)
- 100% employer-paid medical/vision for employees
- Dental, paid holidays, vacation
- 3.5% 401(k) match
- Bonus and advancement opportunities
- Benefits available after 90 days