We are seeking an experienced, full-time, Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in delivering the exceptional service we're known for. We provide extensive training, competitive pay, eight holidays, paid time off, parental leave, free parking, comprehensive health insurance, and a generous retirement plan match.
Essential Duties and Responsibilities:
- Answer inbound calls & reply to customer inquiries.
- Promote products, services, & preventive maintenance plans.
- Schedule service, maintenance, & sales appointments.
- Make outbound calls.
- Document customer concerns & resolution.
- Efficiently route & dispatch on-call Service Technicians as needed.
- Assist with customer mailings & related projects.
- Other duties as assigned.
- Scheduled 40 hours/week, includes Saturday shift until 7PM.
- High personal integrity and desire to serve others
- High school diploma/GED required (college experience or degree a plus)
- 2+ years of customer service or call center experience
- Strong verbal and written communication skills
- Dependable, patient, and compassionate personality
- Self-motivated with strong organizational ability
- Strong computer and data entry skills, to include Word, Excel, and Outlook
- Multi-lingual ability (preferred, not required)
Standard Heating, serving the Twin Cities for over 95 years, fosters a dynamic and supportive work environment. We are looking for individuals who are passionate about customer engagement and are eager to learn and grow. If this sounds like you, apply now.
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