Customer Service Representative & Estimator
National home cleaning franchise is currently looking for an outgoing, personable individual to help manage our house cleaning services in Milwaukee Metro Area. This is a full-time position working out of a professional office. We are looking for someone with 2-4 years in sales and customer service experience to help grow and retain customer base. The role requires a professional individual who is outgoing and enjoys servicing customers and prospects; strong phone skills for receiving and making calls daily; conducting in-home estimates and inspecting while reinforcing quality metrics in the field. This individual will have an impact on day-to-day basic activities to achieve company goals and objectives. Deliver high-level customer service by representing the brand, providing a value proposition and supporting the field and office staff to ensure top line growth.
Basic Experience:
- Sales
- Customer Service
- Coaching
- Computer Skills, Data Entry
- Phone Skills
- Goal-oriented
- Professionalism
- Bi-lingual Spanish (helpful)
Experience Requirements
Valid driver's license with good driving record.
2-4 years managing self and/or associates in a fast-paced environment preferred
Legally able to work in the United States
Physically and mentally capable of performing the duties of Field Manager
Willing to complete criminal background check in order to be bonded and insured
Detail and customer oriented
Act in best interest of owner, customers, office and field staff
Flexibility to work outside office and both day and early evening hours
Operate within company policies and procedures; create an environment that motivates associates to be successful
Qualifications
Maintain professional appearance and demeanor consistent with the Molly Maid image
Properly use and maintain the Molly Maid vehicle
Strong and effective communication & organizational skills
Self-Motivated & Self- Reliant
Provide clear and concise feedback, and coaching when required
Work onsite, travel to local appointments & attend and participate in all staff meetings,
Courteous and polite with owner, employees and customers
Abide by all rules, regulations, and policies contained in employee handbook, safety manual, cleaning manual and employee agreement
Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Ability to communicate in English and Spanish with Spanish speaking employees
Compensation is base salary plus bonus. Great work environment with people who care.