Customer Service Representative - Supplies and Accessories

Customer Service Representative - Supplies and AccessoriesLocation: Remote, USA Are you someone who thrives on helping others, solving problems quickly, and being the go-to expert for internal teams and customers alike? As a Customer Service Representative - Supplies and Accessories at Natus, you'll be the first point of contact for our customers, making sure every order is smooth, accurate, and on time. You'll collaborate across departments and support a wide range of essential business functions - from sales and finance to operations and logistics. If you're a detail-oriented team player who enjoys a fast-paced environment and meaningful work, we want to hear from you.

What You'll Get to Do in This Role-Establish collaborative relationships with key teams like manufacturing and sales to ensure a seamless customer order process-Accurately process, review, and document purchase orders for Domestic and Canadian supplies-Obtain necessary approvals from management, sales, legal, finance, or the GM when needed-Provide support to sales reps, finance, and customers on billings, returns, credits, and complaints-Track shipments and provide proof of deliveries upon request-Review current workflows and suggest improvements that boost efficiency-Assist team members with questions during non-routine calls or situations-Follow up on urgent orders to confirm timely delivery-Proactively communicate new delivery dates for delayed shipmentsWhat We're Looking For-Associates degree or equivalent work experience-1-2 years of customer-facing experience-Previous experience in customer service, including phone/email support and administrative tasks-Ability to work effectively with cross-functional teams-Strong interpersonal and communication skills-Proficiency with Microsoft Office Suite-Experience with Oracle (Siebel, EBS) is a plusCompensation and Benefits:-Comprehensive benefit package (Medical, Dental, Vision) that starts on your 1st day-401k Match-7 paid holidays + 2 floating holidays to use as you wish-Generous paid time off plan (4 weeks) - accrued-Tuition reimbursement program and more. About Natus
Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain and neural pathways. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.

Natus Pay Transparency Details This is an hourly position, with a pay range of $20-22/hr. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

EEO Statement
Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

We do not require any agency assistance at this time