We are seeking a Customer Service Representative to join our team in the Industrial and Automotive Aftermarket sector. This position offers the opportunity to support a globally recognized brand in power transmission belts through a licensing agreement. Our organization values individuals who are Energetic, Dynamic, Ambitious, and Focused, and we foster a culture built on entrepreneurship and teamwork.
Schedule & Compensation - Full-time: Monday to Friday, 8:00 AM to 6:00 PM
- Includes a 1-hour lunch break
- 40 hours per week paid at regular rate
- Overtime paid for hours worked beyond 40 hours per week
Key Responsibilities - Respond to inbound calls and assist customers with order placement, product inquiries, and general concerns
- Manage and respond to customer emails promptly and professionally
- Collaborate with sales representatives to ensure high levels of customer satisfaction
- Enter and process orders accurately using our ERP system
- Provide customers with information regarding pricing, product specifications, and availability
- Resolve customer complaints effectively and in a timely manner
- Maintain and update customer account records
Requirements - Prior experience in a customer service or call center role
- Strong verbal and written communication skills
- Excellent organizational abilities and keen attention to detail
- Comfortable working in a fast-paced environment with multiple priorities
- Proficient in Microsoft Excel and Microsoft Office Suite
- Experience with ERP systems required (NetSuite is a plus)
- Ability to work well within a team and across departments
- Strong problem-solving skills and a customer-first attitude
Benefits Comprehensive Company Benefits Package available - medical, dental, vision, 401(k), vacation, sick time.