Customer Service Representative

Customer Service Representative opportunity available with rapidly growing flexible packaging/plastics company. Base + Bonus (Mexico, MO)

This Jobot Job is hosted by: Marcus Curiel
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $50,000 - $60,000 per year

A bit about us:

We are a flexible packaging company servicing the United States and Canada, and we specialize in polyethylene film extrusion and bag converting. As a customized solution provider and by working through a vast network of distributors, we quickly and efficiently serve many end use markets, including food service, healthcare, agriculture, commercial properties, manufacturing, education, governmental agencies and more. Join our growing team. We offer competitive compensation and benefits.

We are growing and looking for a Customer Service Representative to join the team.

Why join us?

• Strong company culture.
• Competitive compensation package.
• Comprehensive employer-paid benefits package.
• Professional development and growth opportunities.

Job Details

Responsibilities:

• Act as the primary point of contact for customers, promptly responding to inquiries via phone, email, or in-person.
• Understand customer needs and provide solutions based on their requirements.
• Foster positive relationships with customers by providing excellent customer service.
• Maintain a thorough understanding of our products, services, and packaging processes to offer accurate information to customers.
• Keep records of customer interactions, transactions, and comments in the customer relationship management (CRM) system.
• Conduct customer satisfaction surveys and analyze feedback to identify areas of improvement.
• Participate in regular training and development sessions to improve your knowledge and skills.

Qualifications:

• A minimum of 3 years of customer service experience, preferably in the manufacturing industry.
• Proven experience in packaging or a related field is preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with the ability to build positive relationships with customers.
• Proficiency in using CRM software and other customer service tools.
• Ability to work in a team and collaborate with different departments.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.