We are looking for a Customer Service Representative to join our team in Methuen, MA. In this role, you'll manage customer inquiries, process orders, and ensure top-tier service while building strong relationships.
What You'll Do:
- Manage a high volume of customer inquiries via phone and email
- Process customer orders and track deliveries to meet requirements
- Identify customer needs and provide timely, accurate solutions
- Build strong relationships through open, interactive communication
- Handle complaints professionally, offering solutions and follow-ups
- Maintain detailed records of customer interactions, accounts, and transactions
- Follow established procedures, guidelines, and company policies
- Proactively engage customers to foster long-term partnerships
What We're Looking For:
- Proven customer service experience, preferably in a manufacturing environment
- Strong phone and active listening skills with a customer-first mindset
- Excellent communication, organization, and computer skills
- Ability to adapt to different personalities and problem-solve effectively
- Experience with Visibility ERP and Fresh Desk is a plus
- Strong multitasking skills and ability to prioritize in a fast-paced setting
- Dependable, detail-oriented, and eager to go the extra mile for customers
Location: Methuen, MA (Fully Onsite)
Schedule: Monday - Friday, 40 hours per week (Flexible Schedule)
Pay: $25 - $28 per hour
This is a fully onsite role in Methuen, MA, offering a flexible schedule and competitive pay. If you thrive in a dynamic environment and enjoy providing exceptional customer service, apply today.